When we sell an animal it is not the end of a transaction, but the beginning of your personal experience with our product. To continue improving our product, we need feedback from you. We need to know what worked well and made you happy. If it would happen, we need to know when you are not satisfied. We must have as much information as we can gather to continue improvement in our herd and customer satisfaction. Eliminating the problems, which make customers displeased, is the fastest way to improve our herd and retain valued customers.